Refund and Returns Policy of Starrynapo

Effective Date: January 6, 2025

At Starrynapo, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and refunds process. Please read our policy below to ensure a smooth experience.

1. Return and Exchange Eligibility

We accept returns and exchanges on all items within 30 days of the purchase date. To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in new, unused condition.
  • The item must have all original tags, packaging, and accessories intact.
  • The item must not have been worn, washed, or damaged in any way.
  • A proof of purchase (receipt or order confirmation) must be provided.

2. How to Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at info@starrynapo.com or call us at (410) 745-2893.
  2. Provide your order number and the reason for your return or exchange.
  3. We will send you detailed instructions on how to return your item.

For returns, we recommend using a tracked shipping service to ensure the safe delivery of your item back to us. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items).

3. Refunds

Once we receive and inspect your returned item, we will process your refund to the original method of payment. Refunds will be issued within 5-7 business days of receiving the return, depending on your payment provider. Please note:

  • Shipping fees are non-refundable unless the return is a result of our error.
  • If you received a gift and wish to return it, we will provide a store credit or exchange, as we cannot process a refund without the original payment information.

4. Non-Returnable Items

For hygienic and safety reasons, certain items are non-returnable. These include:

  • Gift cards
  • Items marked as final sale or clearance
  • Products that have been worn or used

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately. We will provide a full refund or send a replacement at no additional cost. Please keep all packaging materials and contact us within 7 days of receiving your order to report the issue.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the item you’d like to receive. Exchanges are subject to availability.

7. Contact Information

If you have any questions regarding our refund and return policy, please don’t hesitate to reach out: